Shipping policy

This shipping and returns policy (“Policy”) is applicable to all Products purchased by you from ENNVA, having its principal place of business at 15791 Quality Way, Chino California 91708, United States (“ENNVA” or “we” or “us” or “our”).  By purchasing a Product on the website www.ennva.com (“website”) owned and controlled by ENNVA, you agree to this Policy.

* Product means the products purchased by you on our website.

* Business Day means any day other than Saturday, Sunday, or public holidays in any State.

 

SHIPPING

1. Once you place the order for a Product by making a payment for the same, we will process your order within 1-3 Business Days and ship the Product to the delivery address provided by you.
2.  We partner with multiple reputable carriers. The Product will take an estimated 4-7 Business Days to get shipped to your place (if you are residing in the United States except Saipan, Guam, Mariana Islands) after the date of our processing. If you are based outside the United States or in any of the locations stated as exceptions in the foregoing para, the delivery is dependent on your destination.
3. We only provide standard shipping. We may in the future provide any expedited shipping and if so provided, the information about the same will be displayed on checkout.
4.  We will make commercially reasonable efforts to ensure that your order is delivered on time.
5.  Shipping is free within the United States only if your single order value is $59.99 or above. Currently, the shipping service is only available for domestic U.S., and we are working on international shipments. If you have any questions regarding international shipments, please contact us at the email address provided herein. All shipping fees are in addition to the Product price and will be shown at the time of checkout.
6. For international shipments, you are solely responsible for any customs duties, taxes and levies imposed by local authorities and for complying with any applicable laws relating to the import, use and consumption of the Products.
7.  We will send an email confirmation and SMS with the shipment tracking number and order details to you once we process your order.
8.  We do not ship to PO Box addresses.
9.  We may be unable to ship certain Products to certain destinations. If we are unable to ship to your destination/country, we will notify you promptly or the same may be indicated on the website.
10. We cannot guarantee that your order will arrive by a specific time. The shipment may be delayed due to unexpected occurrences beyond our control including without limitation, Acts of God, changes to law or regulations, embargoes, war, terrorist acts, lockdowns, epidemics, riots, earthquakes, floods, disasters, weather conditions, acts or omissions of third-party service providers including carriers, wrong or incomplete delivery address provided by you or any other causes beyond the control of ENNA.ENNA will not be responsible or liable for any loss or claims incurred or sustained by you on account of any delayed or no delivery due to reasons mentioned in the foregoing para.
11.  For ENNVA shipping procedure, we do not insure any shipments. However, if any damage to the Product is caused in transit, we will be able to replace parts or resend new products to you subject to the terms herein. Please contact us if you need more assistance on this matter.
12. For the purposes of security, we may require that an adult person sign at the time of delivery. You will not be able to change the delivery address or any relevant information once your order is shipped and is in transit.
13. If you intend to hold your package at the local carrier location to be picked up by you at your convenience, you can let us know by contacting us. In such a situation, your photo identification will be needed to pick up your shipment.
14. If the shipment is returned to our warehouse by the carrier company due to an incomplete or wrong address, we will refund the cost of the Product only and not the shipping fee. If you request us to reship the same Product again, you will be responsible for the shipping charges on the order.
15. If you think you have not received the product or if you think the address that you gave was wrong and we have already shipped the product, then in such a case, you need to contact the carrier company to make the claim.
16. If you contact us for cancellation of the order before your order is being shipped, we will issue you a full refund and your original payment method will be credited within 1-3 Business days from cancellation processing completion.