Refund policy
RETURNS OR EXCHANGE
ENNVA is committed to providing full customer satisfaction with respect to the Product purchased by you. However, in rare cases, where you are not happy with the purchase decision, you may choose to return or exchange the Product as per the terms and conditions stated herein.
We provide a thirty (30) day return window from your date of purchasing the Product within which you may return or exchange the Product. This means that you have to submit your return/exchange request to us within 30 days of purchasing the Product. For submitting the request, you will have to email us as per the contact details stated below.
Once your return is approved by us, you have to ship the Product for return within 16 days. That means the Product should reach us within 16 days from our return/exchange approval date.
We are under no obligation to process your request if you return or exchange any Product to us without contacting us first. We will ask for information including but not limited to your name, order number, order date, your contact details and reason for return.
We will provide you instructions that you will need to comply if any when you make any returns of the Product. You have to organize the shipping of the Product and ship the Product only after we approve your return or exchange request. If we provide you with a return material authorization number and/or shipping label, you will have to write the same on the outside of the Product packaging.
We will provide the full refund for the price you paid for the Product in case of Product returns or in case if you want to exchange will exchange the Product (subject to exchange terms below) if you return the Product within the time specified above and provided the following conditions are met:
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- The Product must be returned in the same condition (saleable condition) in its original packaging (along with all the documentation, Product tags, and branded packaging, with any accessories and any certificates) the way it was at the time of purchase
- The sales receipt/invoice shall be accompanied with the Product
- The Product must be unused and not opened
- There should be no tampering of any serial numbers affixed on the Product
Exchange Terms - The exchanged product sent to you will be subject to the same terms of delivery and shipping as stated herein. This means for the newly sent Product you will have to pay again the shipping charges unless your order value is $49 or more. Exchange will be offered for the same or higher purchase value product. No exchange will be offered for products bought during promotional events. For exchange, if the newly selected product value is more than the originally purchased product value, then you will have to pay the difference amount. Exchange is subject to availability of sufficient stocks with us.
Only when we receive the Product physically and when we verify the Product to our reasonable satisfaction that the Product return satisfies the above outlined conditions, we will process your refund within 1-3 Business Days and your original payment method will be credited within 1-4 Business days from processing completion.
The original shipping charges will not be refunded. You shall have to pay the shipping charges for returning the Product. We will apply a minimum of 15% restocking fee with the maximum being 30% on the purchase value of the Product.
You are advised to send the returns by a reputable carrier with proper packaging (and obtain tracking) to ensure the protection of the Product during transit. We are not responsible for Products that are damaged upon return or missed during transit all of which is at your sole responsibility and cost.
We are only responsible for accepting returns and issuing refunds or providing exchange if the returns are submitted in accordance with the terms of this Policy.
We will not be able to issue any refund if you are unwilling to accept delivery of the Product you ordered.
UPDATES
We may update this Policy from time to time and your act of purchasing any Product from ENNVA constitutes your acknowledgment and acceptance of the amended Policy. You are suggested to visit the website for the latest updated version.
CONTACT DETAILS
ENNVA SUPPLY LLC
1383 S Cucamonga Ave
Ontario, CA 91761,
United States
Email: info@ennva.com