We ship from the US, Monday through Friday, excluding US bank holidays.
Please allow 1–3 business days for your order to be processed. During special product launches, major holidays, or sales, processing may take a bit longer.

Note: Designer series faux flowers are made to order and fulfilled by a third party, so they may require additional dispatch time.

Shipping Rates & Delivery Time

• Orders under 59.99→59.99→5.99 shipping (4–7 business days)
• Orders of $59.99 or more → Free shipping (4–7 business days)

International Orders
Want to ship to another country? Please reach out through the contact form. Let us know which country you’d like us to ship to, and we’ll get back to you.

Important – Address Accuracy
If you realize you entered an incorrect or incomplete shipping address, contact us immediately.
If your order has already been shipped to the wrong address, you should reach out to the courier directly—they may be able to help.

Please note: If an incorrect or incomplete address is provided at checkout and your order is delivered to that address or goes missing as a result, we cannot offer a refund or replacement to your correct address.

We accept a variety of payment methods to make your shopping experience convenient. These include credit cards (Visa, Mastercard, American Express), PayPal, and, in some regions, alternative payment methods such as Apple Pay or Google Pay. Rest assured, your payment information is secure and protected during the checkout process.

When you sign up for our newsletter, we'll send you a discount code by email. Also, automatic discounts may apply at checkout depending on the items in your order - so keep an eye out for those savings.

*If you didn't receive the discount code email, please check your spam or junk folder.

Having trouble with your discount code?
Please review the following before reaching out:

• Make sure the code is still valid - discount codes do expire after a certain period.
• Discount codes may not work on orders that already include sale items.
• If an automatic discount was already applied at checkout, you may not be able to add another code on top of it.
• Double-check that you've entered the code correctly. Some codes are case-sensitive, so try uppercase or lowercase as shown.

Still having issues? Contact us with the discount code you're trying to use, and we'll look into it.

Please note: We cannot apply a discount to an order after it has already been placed.

Most of our floral arrangements are crafted from high-quality silk, ensuring they look stunning and last beautifully. That said, all of our faux flowers are made from a variety of materials (mixed materials) to achieve the most realistic look and feel.

For our designer series faux flowers, each piece undergoes additional artistic refinement and creative craftsmanship, making them unique, art-inspired arrangements.

Yes, absolutely. Every faux flower arrangement we sell includes a pot/vase, and the flowers come pre-shaped right out of the package. The listed price on each product page reflects the total cost of both the flowers and the container together - no hidden extras.

Unfortunately, we cannot offer refunds or price adjustments once an order has been placed. Prices may change for a variety of reasons such as sales, promotions, exchange rates, or product updates - but these changes won't affect completed orders.

We're unable to modify prices, refund the difference, issue store credit for price drops, or apply discounts to existing orders. Thank you for your understanding.